# Factory Labs

> Factory Labs is an AI-native CRM and B2B commerce platform. Teams migrate off Salesforce in days, and run buyer storefronts on live data from the ERP you already run.

Factory Labs is an AI-native CRM and B2B commerce platform for distributors, manufacturers, and commerce teams. Migrate off Salesforce in days. Run buyer storefronts on live data from the ERP you already run.

## Key Pages

- Home: https://factorylabs.ai/
- Factory CRM: https://factorylabs.ai/crm
- Factory Commerce: https://factorylabs.ai/ecomm
- Salesforce comparison: https://factorylabs.ai/vs/salesforce
- Pricing: https://factorylabs.ai/pricing
- Security: https://factorylabs.ai/security
- Contact: https://factorylabs.ai/contact
- API Reference (OpenAPI): https://docs.factorylabs.ai/api
- Full LLM context: https://factorylabs.ai/llms-full.txt

## Blog

- 10DLC and WhatsApp for Distributors: A Carrier Compliance Primer: https://factorylabs.ai/blog/10dlc-whatsapp-carrier-compliance-distributors
- AI Voice Agents for Inbound Order Calls: How Far Are We: https://factorylabs.ai/blog/ai-voice-agents-inbound-order-calls
- Why ERP-Native CRM Wins for Distributors: https://factorylabs.ai/blog/erp-native-crm-vs-middleware
- The Real Cost of Salesforce + Boomi vs. ERP-Native CRM: https://factorylabs.ai/blog/real-cost-salesforce-boomi-vs-erp-native
- Salesforce to Factory Labs: A Migration Playbook for Distributors: https://factorylabs.ai/blog/salesforce-to-factory-labs-migration-playbook
- What a Lakehouse-Native CRM Actually Means: https://factorylabs.ai/blog/what-lakehouse-native-crm-means

## Learn (glossary / definitions)

- What is a 10DLC Brand Score?: https://factorylabs.ai/learn/10dlc-brand-score
- What is an AI Voice Agent?: https://factorylabs.ai/learn/ai-voice-agent
- What is Available-to-Promise (ATP)?: https://factorylabs.ai/learn/available-to-promise
- What is CTI (Computer Telephony Integration)?: https://factorylabs.ai/learn/cti-computer-telephony-integration
- What is Delta Sharing?: https://factorylabs.ai/learn/delta-sharing
- What is a Drop-Ship Order?: https://factorylabs.ai/learn/drop-ship-order
- What is an ERP Gateway?: https://factorylabs.ai/learn/erp-gateway
- What is a Federated Query?: https://factorylabs.ai/learn/federated-query
- What is a Headless CRM?: https://factorylabs.ai/learn/headless-crm
- What is the Iceberg REST Catalog?: https://factorylabs.ai/learn/iceberg-rest-catalog
- What is iPaaS?: https://factorylabs.ai/learn/ipaas
- What is a Lakehouse-Native CRM?: https://factorylabs.ai/learn/lakehouse-native
- What is the Model Context Protocol (MCP)?: https://factorylabs.ai/learn/model-context-protocol
- What is Multi-Tenant SaaS?: https://factorylabs.ai/learn/multi-tenant-saas
- What is Quote-to-Cash (Q2C)?: https://factorylabs.ai/learn/quote-to-cash
- What is NetSuite SuiteTalk?: https://factorylabs.ai/learn/suitetalk
- What is an ERP-Native CRM?: https://factorylabs.ai/learn/what-is-erp-native-crm
- What is the WhatsApp Business Platform?: https://factorylabs.ai/learn/whatsapp-business-platform

## Integrations (per-partner)

- Factory Labs + Databricks Integration: Bidirectional MCP and Delta Sharing: https://factorylabs.ai/integrations/databricks
- Factory Labs + Microsoft Dynamics 365 Integration: https://factorylabs.ai/integrations/dynamics-365
- Factory Labs + Epicor Prophet 21 Integration: https://factorylabs.ai/integrations/epicor-prophet-21
- Factory Labs + Infor SX.e Integration: A Real Gateway for a Tough ERP: https://factorylabs.ai/integrations/infor-sx-e
- Factory Labs + NetSuite Integration: Live ERP Reads via SuiteTalk: https://factorylabs.ai/integrations/netsuite
- Factory Labs + Salesforce: The Migration Path: https://factorylabs.ai/integrations/salesforce
- Factory Labs + SAP Integration: Live ERP Reads, No Middleware: https://factorylabs.ai/integrations/sap
- Factory Labs + Snowflake Integration: Iceberg REST + MCP, No Connector: https://factorylabs.ai/integrations/snowflake
- Factory Labs + Twilio Integration: SMS, WhatsApp, and Voice: https://factorylabs.ai/integrations/twilio

## Comparisons

- Factory Labs vs Dynamics 365 Sales: A Comparison for B2B Distributors: https://factorylabs.ai/vs/dynamics-365
- Factory Labs vs HubSpot: An Honest Comparison for B2B Teams: https://factorylabs.ai/vs/hubspot
- Factory Labs vs Salesforce: An Honest Comparison for B2B Distributors: https://factorylabs.ai/vs/salesforce

## Docs

- Commerce Module: https://docs.factorylabs.ai/commerce
- CRM Module: https://docs.factorylabs.ai/crm
- Documentation: https://docs.factorylabs.ai
- Marketing Module: https://docs.factorylabs.ai/marketing
- PIM Module: https://docs.factorylabs.ai/pim
- Automations: https://docs.factorylabs.ai/admin/automations
- Billing: https://docs.factorylabs.ai/admin/billing
- Custom Fields: https://docs.factorylabs.ai/admin/custom-fields
- Integrations: https://docs.factorylabs.ai/admin/integrations
- Configuration Sandbox: https://docs.factorylabs.ai/admin/sandbox
- Security: https://docs.factorylabs.ai/admin/security
- Initial Setup: https://docs.factorylabs.ai/admin/setup
- Team Management: https://docs.factorylabs.ai/admin/team-management
- Authentication: https://docs.factorylabs.ai/guides/authentication
- Cases & Helpdesk: https://docs.factorylabs.ai/guides/cases
- ERP Integrations: https://docs.factorylabs.ai/guides/erp
- Errors: https://docs.factorylabs.ai/guides/errors
- Omni-Channel Messaging: https://docs.factorylabs.ai/guides/messaging
- Salesforce Migration: https://docs.factorylabs.ai/guides/migration
- Pagination: https://docs.factorylabs.ai/guides/pagination
- Telephony & Voice: https://docs.factorylabs.ai/guides/telephony
- Webhooks: https://docs.factorylabs.ai/guides/webhooks
- Connect Databricks (Warehouse): https://docs.factorylabs.ai/lakehouse/connect-databricks
- Connect Snowflake (Warehouse): https://docs.factorylabs.ai/lakehouse/connect-snowflake
- Delta Sharing Publish: https://docs.factorylabs.ai/lakehouse/delta-sharing
- Lakehouse Governance: https://docs.factorylabs.ai/lakehouse/governance
- MCP Bridge — Inbound Clients: https://docs.factorylabs.ai/lakehouse/mcp-bridge
- Lakehouse Overview: https://docs.factorylabs.ai/lakehouse/overview
- Vector Search RAG (Federated): https://docs.factorylabs.ai/lakehouse/vector-search
- MCP Authentication: https://docs.factorylabs.ai/mcp/authentication
- Connect ChatGPT: https://docs.factorylabs.ai/mcp/connect-chatgpt
- Connect Claude Desktop: https://docs.factorylabs.ai/mcp/connect-claude
- Connect Cursor: https://docs.factorylabs.ai/mcp/connect-cursor
- Connect Databricks Mosaic AI Agents: https://docs.factorylabs.ai/mcp/databricks
- MCP Server: https://docs.factorylabs.ai/mcp/overview
- MCP Tools Reference: https://docs.factorylabs.ai/mcp/tools-reference

## Optional

- OpenAPI Spec (JSON): https://factorylabs.ai/api/openapi
- Knowledge Base (JSON): https://factorylabs.ai/api/public/knowledge.json
- Sitemap: https://factorylabs.ai/sitemap.xml
- RSS feed: https://factorylabs.ai/blog/feed.xml