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Platform status
Service health and uptime across the Factory Labs application, Vercel, Neon Postgres (primary + replica), Microsoft Entra SSO, the SX Gateway, and core integrations. Probes run every minute against the real upstream; uptime windows are rolled up daily. Incidents post here within the response SLA defined on the Operations page.
Core platform
Factory Labs application
OperationalThe authenticated CRM/PIM, dashboards, and customer-facing workflows.
Customer Hub
OperationalExternal customer portal at /hub/<slug> — order placement, invoices, and assistant.
Marketing site
OperationalThe public Factory Labs marketing site, Trust Center, and Operations page.
Vercel platform
OperationalEdge + lambda runtime hosting Factory Labs. Sourced from the Vercel REST API plus the latest production deployment.
Data layer
Neon Postgres (primary + replica)
OperationalTenant data and platform metadata. Primary handles writes; replica serves cache-tolerant reads.
Identity & SSO
Microsoft Entra (SSO)
OperationalIdentity provider for enterprise SSO. Probes Entra OIDC discovery + JWKS reachability.
Integrations
SX Gateway (ERP integration)
OperationalFastAPI gateway over Infor SX.e SOAP. Real-time customer, product, pricing, and order operations for ERP-connected tenants.
Salesforce Live Sync
MeasuringContinuous bi-directional sync between Factory Labs and connected Salesforce orgs. Aggregated from per-tenant sync run telemetry.
Mailbox ingest (Outlook / Graph)
MeasuringInbound email-to-cases ingest via Microsoft Graph subscriptions and pull-mode polling.
Telephony
DegradedVoice + SMS via Twilio / RingCentral / Aircall / Nextiva. Status reflects the underlying carrier the customer is connected to.
Incidents
Platform-wide incidents only — not per-customer integration detail. Post-mortems for any P1 or P2 are written within 14 days per the incident response policy.