Factory Worker

Hire a Factory Worker. Fluent in your systems on day one.

Pre-built roles for your ERP, PIM, CRM and lakehouse.

They work inside your system of record, with every action on the record.

They earn autonomy with a visible track record.

Meet the WorkersRequest access
Worker Crew
Illustration

Catalog Worker

Shift report · 02:00

Quality sweep: 18 proposals ready, 3 SKUs at publish.

SKUs evaluated

25+4

Proposals

18+6

Completeness

81%+3pt

Gaps

2-1

Completeness, top sellers, 8 weeks

PIM · live

  • Completeness moved on the top 25 selling SKUs.
  • Two assortment gaps flagged for bulk review.
  • One draft is above the 85% publish threshold.

Proposals

2 open

  • Fill voltage from spec sheet

    741090 · 94%

    Approved
    ApproveRejectDiff

  • Add GTIN from cross-reference

    882114 · 91%

    Approved
    ApproveRejectDiff

  • Missing primary image

    109221 · 88%

    Open
    ApproveRejectDiff

  • Brand from manufacturer data

    330517 · 86%

    Open
    ApproveRejectDiff

Crew

  • Catalog Worker

    Running

  • Ops Analyst

    Brief at 7:00

  • Reorder Watch

    Idle

TOR this week

16

Touchless outcomes. Reversal rate 1.2%.

Roles

Hire a role that already knows the job

Five pre-built workers plus a blank Custom card. Catalog Worker and Ops Analyst are available now.

Catalog Worker

Keeps the catalog clean while you sleep.

Available

Ranks products by completeness and commercial impact, runs the AI quality evaluator in batches, proposes attribute fixes, flags assortment gaps, and readies drafts for publish.

Starts at Propose

What it does every night

  • Ranks the next batch by completeness gap times commercial impact and proposes fixes it can cite.
  • Flags SKUs on an assortment but missing in PIM, and the reverse, for bulk review.
  • Readies drafts that clear the completeness threshold and have no blocking review tasks.

Ops Analyst

Answers with numbers, sources, and a spreadsheet when it matters.

Available

Answers operational questions and produces scheduled briefs from CRM, the live ERP, and the lakehouse. Read-only. Cites sources and staleness on every figure.

Starts at Observe

What it does every night

  • Ships the Monday pipeline and orders brief with the three biggest movers vs last week.
  • Re-answers standing questions in the same format so weeks compare cleanly.
  • Answers a mention in a thread and offers to save it when the question looks recurring.

Order Desk

Turns inbound orders into ERP orders, and asks only when it must.

Soon

Watches the orders mailbox and work-order feeds, extracts lines, resolves customer and ship-to, prices and checks stock, and submits or holds for review.

Starts at Propose

What it does every night

  • Reads inbound mail and work-order feeds into line items.
  • Resolves customer, ship-to, price, and stock before anything is submitted.
  • Submits when checks pass, or holds a proposal when they do not.

Case Desk

Triages, links, drafts, and closes the easy ones.

Soon

Classifies new cases, links them to accounts and orders, drafts first responses, and resolves known patterns without a human touch.

Starts at Propose

What it does every night

  • Classifies each new case as it arrives.
  • Links the case to the account and the related order when those exist.
  • Drafts a first response and closes known patterns when autonomy allows.

Account Steward

Notices the quiet accounts before you do.

Soon

Watches ordering cadence, stale quotes and pipeline hygiene, and nudges reps with the next best action and a drafted note.

Starts at Propose

What it does every night

  • Watches ordering cadence on weekday mornings.
  • Flags stale quotes and pipeline hygiene that drifted overnight.
  • Nudges the rep with a next best action and a drafted note.

Custom Worker

Your role, your prompt, your tools.

Available

Start blank or clone another blueprint. Define the prompt, pick tools, set jobs and access.

Starts at Observe

What it does every night

  • Runs only the prompt and tools you attach.
  • Fires the jobs you enable, on a schedule or on an event.
  • Stays at Observe until you raise the autonomy dial.

How it works

Three steps, then a report in the morning

You hire a role, you set the scopes, and the worker starts on the schedule tonight.

  1. Step 01

    Pick a role

    Hire Catalog Worker or Ops Analyst today, or reserve Order Desk, Case Desk, or Account Steward. Custom starts from a blank prompt.

    About 2 minutes
  2. Step 02

    Set access and the autonomy dial

    Grant ERP, CRM, PIM, Commerce, lakehouse, MCP, and Knowledge one system at a time. Start at Observe or Propose. Prod write needs a confirmation and a track record.

    About 3 minutes
  3. Step 03

    It starts tonight

    Scheduled jobs run in the worker's timezone. The first deliverable is a shift report with typed blocks.

    Tonight

Autonomy

Earn the next stop with a track record

Four stops on one dial. Observe is L0. Propose is L1. Act when confident is L2. Act is L3.

Autonomy level

Propose

L1
What the worker does
A write intent becomes a proposal with before and after, evidence, and a proposal id. Nothing is applied.
What a human does
You approve or reject each proposal. Approve is a touch. Reject is a touch.
What is logged
The replayable tool call, evidence, and your decision sit on the proposal record.

Access and AI governance

Every worker gets its own scoped access

Each worker gets exactly the systems, environments and modes you grant. Everything else stays out of reach.

Catalog Worker default

Illustration

ERP

CRM

PIM

Commerce

Lakehouse

MCP

Knowledge

Access is enforced in code

A tool the scope does not allow is never handed to the model. There is nothing to talk the worker into.

Every write on the record

Tool, arguments, evidence, confidence and the human decision are stored per action.

Prod write is earned

Needs an admin confirmation, Act when confident or higher, and a measured approval and reversal rate.

Budgeted and reversible

A monthly credit ceiling per worker. Corrections are counted as reversals against its record.

Systems it already speaks

Day one, inside the stack you run

Factory Worker is hired into Factory CRM, PIM, Commerce, and the lakehouse. ERP reads and writes go through the live gateway.

Infor SX.e
Epicor
NetSuite
Salesforce
Microsoft Teams
Slack
Outlook
Databricks
Snowflake
OrderCloud
Shopify

What it is worth

See what a Worker is worth to your team

Tell us how your team spends the week on catalog cleanup, reporting and order entry. We will show what a Worker takes off their plate each month.

Estimated from your numbers, at the share you set. Rounded to whole hours and dollars.

Time freed each month

173 hours

Value delivered each month

$11,232

An estimate from your numbers. Change anything.

Shift report

Every run ends in a formatted report

Headline, KPIs, table, callout, diff, and sources with their staleness. The same document renders on the Crew, as a PDF, and as a three-line Teams card.

Catalog Worker · shift

Quality sweep: 18 proposals ready, 3 SKUs at publish.

Illustration

SKUs evaluated

25

+4

Proposals opened

18

+6

Completeness (top sellers)

81%

+3 pts

Assortment gaps

2

-1

Proposed attribute fixes

SKUFieldBeforeAfter
741090Voltageblank120V
882114GTINblank00882114001234
330118Height12 in12.5 in
109221Primary imagemissingstill missing
554002Publish statedraftready

Ask

Approve bulk voltage fill on 12 SKUs that share the same spec sheet.

Proposal id is shown on the Crew. This button is labelled and does not submit.

Diff

741090 · Voltage

Before

blank

After

120V

SourcesPIM · liveDatabricks lakehouse · ~30 min lagIllustration

Trust

Autonomy you can inspect

The same safety culture that gates ERP writes in the rest of Factory Labs sits on every worker action.

Scoped tool allowlists per role

A worker only receives the tools that survive the role list, your tenant allowlist, access chips, and the autonomy dial.

Per-action audit trail

Every write intent stores the tool, arguments, evidence, and the human decision. Reads cite source and staleness.

Human approval by default

New hires start at Observe or Propose. Act when confident is earned after a measured approval rate and a low reversal rate.

Reversal tracking

Applied work that a human later corrects is counted. Reversal rate sits next to TOR so the dial cannot climb on vanity throughput.

Per-worker credit budget

Each worker has a monthly credit ceiling. A run that would exceed the budget stops and reports that it hit the ceiling.

Tenant isolation

Workers run inside your tenant schema. They cannot see another customer's PIM, CRM, or ERP credentials.

Compare

A coworker in your system of record

Factory Worker lives on the record, inside the systems your team already runs.

Knows your ERP on day one
Reads and writes through the live ERP gateway.
Factory
Generic AI
RPA / ops
Works in the system of record
Actions land on the PIM, CRM, Commerce, or ERP record.
Factory
Generic AI
RPA / ops
Earns autonomy with data
Approval rate, reversal rate, and TOR sit on the Crew.
Factory
Generic AI
RPA / ops
Every action reversible and audited
Replayable tool call, evidence, and a human decision.
Factory
Generic AI
RPA / ops
Formatted reports with sources
Headline, KPIs, table, diff, sources with staleness.
Factory
Generic AI
RPA / ops
Priced on outcomes
Priced on completed work.
Factory
Generic AI
RPA / ops

Questions before you hire

Short answers.

  • Only the systems and modes you grant. Catalog Worker starts in PIM propose, so attribute fixes become proposals until a human approves them. Ops Analyst is read-only. A write tool that is not permitted does not appear in the worker's tool list.
From the blog

Related reading

Hire a Factory Worker this week

Catalog Worker and Ops Analyst are available now. Request access and pick a role.

Request accessTalk to us