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Trust Center

Security and compliance, trace each claim to its source.

Every control, sub-processor, and admin console is enumerated below with a pointer to the runbook or code path that backs it. The full evidence pack is available under NDA via email-verified access.

TSC controls implemented
32
of 43 in-scope (74%)
Sub-processors enumerated
21
19 SOC 2 Type II certified
Admin consoles attested
14
12 MFA-enforced

What we mean when we say “trustworthy”

Trust isn't a logo on a marketing page — it's a list of structural decisions an auditor can verify in code. The six pillars below are how we've built Factory Labs to survive the questions on the standard SOC 2 / CAIQ-Lite / SIG-Lite questionnaires without needing to invent answers.

Schema-per-tenant isolation

Every organization gets its own Postgres schema (`org_<slug>`). Cross-tenant access is impossible by construction — every query runs through `withTenant()` which sets `search_path` to the calling org. Audited by a regression test that confirms a tenant A request is rejected when authenticated as tenant B.

src/lib/db/tenant.ts, src/__tests__/cross-tenant/

Encrypt at rest, in transit, and at the per-record layer

TLS 1.3 only on the wire (1.0/1.1 rejected at handshake). Neon-native AES-256-GCM at rest. Per-tenant DEK with AES-256-GCM HKDF-SHA-512 wrap for OAuth tokens, API keys, and webhook secrets — leaked DB rows are useless without the per-tenant key.

next.config.ts, src/lib/db/crypto.ts, src/lib/integrations/crypto.ts

MFA enforced across administrative consoles; quarterly reverification program in progress

Vercel, Neon, GitHub, Twilio, Resend, Anthropic, OpenAI, Deepgram, Databricks, Stripe, registrar — MFA is enforced (TOTP or hardware key) on every door into tenant data. End-user MFA enforced by the upstream IdP (Google Workspace / Entra / GitHub). Quarterly reverification of all admin-console attestations is in progress.

docs/trust/identity-mfa-attestation.md

Zero training on tenant prompts

Anthropic Claude, OpenAI GPT, Deepgram STT — every LLM/STT call is made with the provider's zero-data-retention contract enabled. No prompt or transcript is stored beyond the 30-day abuse-detection window. Contractually enforced via enterprise terms.

Provider enterprise contracts (request via security@)

All sub-processors enumerated under Article 28 GDPR

Every third party that stores, processes, or transmits tenant data is listed with purpose, region, and compliance posture. 30-day advance email notification for changes (Enterprise tier). No silent vendor swaps.

docs/trust/sub-processors.md

Audit trail of every privileged action

Super-admin actions, impersonation events, integration changes, and gated evidence-pack downloads each write an append-only log row with actor email, IP, user agent, and target. Never deleted; queryable by tenant DPO via security@.

src/lib/db/schema.ts (audit_log, super_admin_audit_log, trust_access_log)

Gated · NDA

Get the full evidence pack

The pack contains everything on this page plus the operational runbooks (incident response, secret rotation, tenant offboarding) and the latest pentest report. Released to you under mutual NDA; each PDF is watermarked with your email and download timestamp.

  • SOC 2 controls catalog (CC1–CC9, A1, C1, P)
  • Sub-processor inventory (Article 28 GDPR)
  • Identity & MFA attestation (15 consoles)
  • Operational runbooks
  • Latest pentest report
Approval time
≤ 1 business day

Allowlisted customer / partner domains are auto-approved on email verification.

How access works
  1. 1. Submit your work email + intended use.
  2. 2. Get a 6-digit code in your inbox.
  3. 3. View tabs + download watermarked PDFs.
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